Maison GJvS — maisonGJVS.com
Last updated: July 1st, 2026
The short version
We want you to live with your piece, not settle for it. If it isn’t right, sending it back is simple.
- 14 days to change your mind, no reason needed.
- Return it unworn, with tags, in its original packaging — the magnetic box, fabric pouch, crystal paper sleeve and authenticity card.
- Returns are free across the EU — we send you a prepaid label.
- We refund you within 5 working days of receiving your return, to your original payment method.
- A piece that arrives faulty or not as described is always our responsibility.
The detail follows.
1. Changing your mind (your 14-day right)
As a consumer buying online, you may withdraw from your order within 14 calendar days, without giving a reason. The period runs from the day you (or someone you designate) receive your order — or, for an order in several parcels, from the last one.
This applies to every order, including pre-orders — our pieces are catalogue designs, not personalised, so nothing is excluded from this right.
2. How to return a piece
- Tell us. Within the 14 days, email contact@maisongjvs.com with your order number, or use the model withdrawal form in the Annex of our Terms. We’ll confirm and send you a prepaid return label within 48 hours.
- Pack it. The piece must come back unworn, undamaged, with all tags attached and in its original packaging (box, pouch, crystal sleeve and authenticity card). You’re welcome to unfold it and check it as you would in a boutique; if it comes back showing wear beyond that, we may reduce your refund to reflect the loss in value.
- Send it. Drop the parcel at the indicated relay point within 14 days of telling us. We’ll confirm once the carrier has collected it.
Return shipping. Returns are free for all orders shipped within the EU — we provide the prepaid label.
Return address for reference: Maison GJvS – @Studio Melk — Edmond Tollenaere 56, 1020 Bruxelles.
3. Your refund
We refund everything you paid, including standard outbound delivery (we don’t refund the extra cost if you chose a faster, non-standard delivery option).
- When: within 5 working days of receiving your return (and in any event within the 14 days the law allows). We may wait until your parcel reaches us or you’ve shown proof of postage.
- How: to the same payment method you used, via Stripe, at no cost to you.
4. Exchanges
We’re happy to exchange a piece for a different design or to resolve a sizing question — just mention it when you contact us, and we’ll guide you through it. Exchanges follow the same condition rules as returns.
5. If something’s wrong with your piece
This is separate from changing your mind, and your rights are stronger here.
If your scarf arrives faulty, damaged or not as described, contact us at contact@maisongjvs.com with your order number and a photo within 48-hours after the product is delivered. We’ll put it right at no cost to you — normally by repair or replacement, and where that isn’t possible, by a price reduction or refund. You never pay return postage on a faulty item.
For transit damage in particular, it helps us greatly if you photograph the outer carton before opening it and tell us within 48 hours, so we can act quickly with the carrier.
A note on our prints: because they come from macro nature photography and each piece is printed and hand-finished in Como, slight variations in colour, framing or finish are part of the character of the work — not a fault.
6. Pre-orders & the waitlist
- Pre-orders follow exactly the same rules as any other order: the full 14-day right to change your mind, and you may also cancel any time before we ship, for a full refund of anything paid.
- Waitlist (“Notify me”) isn’t a sale: no payment is taken and you’re under no obligation, so there’s nothing to refund. You’re simply on the list to hear when a piece returns.
7. How this sits with our Terms
This page forms part of our Terms & Conditions. Where the two differ, the outcome more favourable to you applies. Your statutory rights as a consumer are never affected.
8. Talk to us
Questions about a return, an exchange or a piece that isn’t right?
Particule A SRL — Maison GJvS
contact@maisongjvs.com
Chaussée de Wavre 171–173, 1050 Brussels, Belgium since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery